Help + FAQ
What are your hours of operation?
Monday-Friday 8:30-5:00 PST.
Where is your company located?
601 20th Street, San Francisco CA 94107. We are located in the dogpatch neigborhood off third street near many trendy restaurants, brunch cafes, brew pubs and wine bars, plus the Museum of Craft and Design.
What types of products do you print?
We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels, and many other items. We also have large format printers that print directly on vinyl, wallpaper and foamcore to to create a wide variety of display products.
Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.
Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.
What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order.
What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.
I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.
How long does it take to get a proof?
You will receive a proof within one business day after we receive your art files. If you want a “one off” press proof it can be sent overnight to you.
How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.
What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.